We Know Automotive Retailing
The road to the top is a challenging one. Cut throat competition, savvy customers, the squeeze from on-line formats, manufacturer expectations and low returns characterises the bumps the average automotive retailer faces daily.
What separates the best from the rest? McKinsey conducted in-depth interviews with high performing dealerships and compared their operational practices with over 700 dealerships. They found certain operational practices can substantially affect your bottom line performance.
|Factors outside dealers immediate control||Factors more immediately under dealers influence|
|· Region, demographics||· Talent management|
|· Brand||· Customer loyalty|
|· Size & structure of dealership||· Performance planning|
Better Practices, bigger Profits
Double your profit by,
- Reducing employee turnover- improve recruitment, offer training, long term incentives
- Increase customer loyalty through (service with a smile) – deliver on improvements in your service department to win more repeat customers through tours of service facilities, repeat service visit reminders etc
- Spend your time more wisely – get managers to spend less time taking orders, managing new car allocations and more time coaching, conducting performance reviews and long-term business planning
At CMS Strategic Automotive Advisors we understand and specialise in Automotive. We know what levers to pull and when to pull them for optimal performance.